Support

1. Contact

Email danilo.casim14@gmail.com. Replies usually arrive within two business days.

To help us help you, include your macOS version, your Mac model, the Cue version (shown at the top of Settings → General), and the steps that lead to the problem. A screenshot of Cue itself is welcome.

Please do not send calendar or reminder content, account passwords, or exported history files. Cue keeps that information on your Mac, and support never needs it.

2. Purchases and downloads

After you buy Cue directly, Polar emails your receipt. Download the Mac app from that email or from Cue’s purchases page: enter the email address you checked out with, and Polar sends you a sign-in code.

To install, open the downloaded DMG, drag Cue to your Applications folder, then open Cue from Applications. Cue requires macOS 14 or later and runs on Apple silicon and Intel Macs.

All sales are final, and refunds aren’t offered. If Cue isn’t working as expected, email danilo.casim14@gmail.com with the email address you used at checkout and we’ll help.

The Mac App Store version is coming soon and will be a separate purchase through Apple.

3. Calendar and Reminders access

Cue reads your calendars and reminders only after you allow it, and never edits, completes, or deletes them. If you declined access, macOS will not ask again. Open Cue’s Settings → Calendars and choose Open System Settings…, turn on Cue under Privacy & Security → Calendars (or Reminders), then return to Cue and choose Check Again.

If an event is missing, check that its calendar is selected in Settings → Calendars. Events from iCloud, Google, or Exchange appear once macOS has synced them to the Calendar app. You can run the first-time setup again from Settings → General → Run Setup….

4. Notifications

Banners are optional. Turn them on in Cue’s Settings → General, and allow Cue in System Settings → Notifications. Focus modes and macOS banner style can hold or hide alerts. Cue never changes your system alert volume; the Cue volume slider affects only Cue’s own sounds.

5. Top Notch and the menu bar

Top Notch sits at the top centre of your screen on any supported display, with or without a camera notch. Turn it on or off, choose its theme, or set a custom size in Settings → Appearance. The menu-bar icon always opens Cue’s controls, even when Top Notch is off.

Screen Privacy settings in Settings → Privacy can show only state and time, or hide Cue’s details entirely, while you share your screen.

6. Your data

Cue has no account and no server. Preferences, focus history, and session recovery stay on your Mac. Settings → Privacy lets you export or clear focus history, create a backup, reset settings, or reset Cue. Each confirmation explains exactly what it removes; none of them touch your calendars or reminders. Read the full Privacy Policy.

7. Quitting and removing Cue

Closing Settings keeps Cue running quietly in the menu bar. To stop it, open Cue’s controls from the menu bar and choose Quit Cue Completely. Launch at Login can be turned off in Settings → General.

To remove Cue, quit it, then move Cue from your Applications folder to the Trash. You can revoke its Calendar, Reminders, and Notifications permissions in System Settings at any time.